Returns & Exchanges
How to start a return or exchange, refund timing, and what to do about a defective or wrong item.
Stylr’s after-sale flow is not the usual ship-it-back process. Every order is covered by a 30-day satisfaction guarantee that starts the day your order arrives, and it’s resolved from photos — we’ll send a replacement or a full refund, your choice, and you don’t need to return the original piece.
Which path is yours
There are two different things people mean by “return”, and they run on different rules:
- Changed your mind, or the fit is wrong — that’s the 30-day satisfaction guarantee, below.
- The finish faded, or a clasp failed — that’s a warranty claim, and the windows are different. See About Stylr & Warranty.
Picking the wrong path is the most common reason a message takes an extra round trip, so the first article below is the one that sorts them out.
What we’ll need from you
Your order number and a clear photo of the issue. That’s usually enough to resolve it in one reply. Send it to info@stylr.us and you’ll hear back within one business day.
Coverage applies to jewelry bought directly from Stylr — pieces from resellers or marketplaces aren’t covered.
- What is Stylr's return policy? Every Stylr piece comes with a 30-day satisfaction guarantee from the day it arrives. Thanks to our No-Return-Needed Resolution, most cases are solved without mailing anything back — and when a return is needed, Stylr covers the return shipping.
- How do I return or exchange an item? Two steps — email info@stylr.us with your order number and the issue (add a photo for damage), and a real person replies within one business day with your resolution. Most cases need nothing mailed back; when a return is needed, Stylr covers return shipping.
- I received a damaged or wrong item We're sorry — that's on us and it's covered. Email info@stylr.us with your order number and a photo, and we'll make it right, usually without you needing to send anything back.
- When will I get my refund? Once your return is approved and processed, the refund goes back to your original payment method. How long it then takes to appear depends on your bank or card provider.
- What's the difference between a return and a warranty claim? A return or exchange is for changing your mind or fit within 30 days. A warranty claim is for color fade (lifetime) or hardware failure (1-year). Here's which path to use.
- I had a skin reaction to my jewelry — can I return it? Yes — if a piece doesn't work for your skin, you're covered by the 30-day guarantee. Reactions are uncommon because many Stylr pieces use 316L steel (hypoallergenic, not nickel-free), but materials vary by piece.
- My permanent bracelet broke — what should I do? Stylr doesn't run a permanent jewelry studio, so we can't re-weld a welded bracelet. If it's a Stylr piece whose clasp or connecting hardware failed, that's a hardware warranty question — here's how to tell which situation you're in.