Question 1

What is Stylr's return policy?

Accepted Answer

Every Stylr piece comes with a 30-day satisfaction guarantee from the day it arrives. Thanks to our No-Return-Needed Resolution, most cases are solved without mailing anything back — and when a return is needed, Stylr covers the return shipping.

Question 2

How do I return or exchange an item?

Accepted Answer

Two steps — email info@stylr.us with your order number and the issue (add a photo for damage), and a real person replies within one business day with your resolution. Most cases need nothing mailed back; when a return is needed, Stylr covers return shipping.

Question 3

I received a damaged or wrong item

Accepted Answer

We're sorry — that's on us and it's covered. Email info@stylr.us with your order number and a photo, and we'll make it right, usually without you needing to send anything back.

Question 4

When will I get my refund?

Accepted Answer

Once your return is approved and processed, the refund goes back to your original payment method. How long it then takes to appear depends on your bank or card provider.

Question 5

Can I exchange my ring or necklace for a different size?

Accepted Answer

Yes — a size swap is covered by our 30-day satisfaction guarantee, and Stylr covers the return shipping. (316L steel rings can't be jeweler-resized like solid gold, so an exchange is the right fix.)

Question 6

What's the difference between a return and a warranty claim?

Accepted Answer

A return or exchange is for changing your mind or fit within 30 days. A warranty claim is for color fade (1-year) or hardware failure (lifetime). Here's which path to use.

Question 7

I had a skin reaction to my jewelry — can I return it?

Accepted Answer

Yes — if a piece doesn't work for your skin, you're covered by the 30-day guarantee. Reactions are rare because Stylr is 316L (hypoallergenic, low nickel release), but we'll always make it right.

Question 8

My permanent bracelet broke — what should I do?

Accepted Answer

A snapped permanent bracelet is usually a quick fix — the chain and weld hardware are covered by our Lifetime Hardware Assurance. Here's what to do first.

Returns & Exchanges