Question 1

Stylr's guarantees & warranty, explained

Accepted Answer

Three layers of cover — a 30-day satisfaction guarantee, a 1-year color warranty against fading, and a Lifetime Hardware Assurance for clasps, chains, and stones. To make a claim, email info@stylr.us with your order number and a photo.

Question 2

Is Stylr jewelry hypoallergenic?

Accepted Answer

Yes — Stylr's 316L steel core is hypoallergenic and releases nickel at very low levels. It is not "nickel-free," because no stainless steel is; we won't claim otherwise.

Question 3

Why Stylr?

Accepted Answer

Stylr makes jewelry that looks elevated and survives real life — shower, sweat, every day — and always tells you exactly what it's made of.

Question 4

How do I contact Stylr?

Accepted Answer

Email info@stylr.us — it reaches our customer care team and a real person replies within one business day. You can also call +1 (669) 696-7614.

Question 5

Is Stylr real gold or gold-plated?

Accepted Answer

Stylr is 18k gold PVD plating over a 316L surgical stainless steel core — a real, durable, waterproof gold tone, but not solid gold. We're always upfront about that.

Question 6

My piece broke or a clasp loosened — do you repair or replace it?

Accepted Answer

Hardware failures — clasps, jump rings, chains, stones — are covered for life by our Lifetime Hardware Assurance. Email us a photo and your order number and we'll make it right.

Question 7

Is fading or tarnishing covered by warranty?

Accepted Answer

Yes — premature color fade on the 18k PVD finish is covered for 1 year, and the steel core and hardware are backed for life. Normal wear after years isn't a defect; here's the line.

About Stylr & Warranty