About Stylr & Warranty
What Stylr is, what our pieces are made of, our 1-year warranty and honesty standards, and how to reach us.
Two warranties cover Stylr jewelry, and they run on different clocks. The plated color is covered for as long as you own the piece; clasps, closures and connecting hardware are covered for 12 months from the delivery date.
Lifetime Color Warranty
This covers genuine, visible loss of plated color caused by the finish failing during normal intended wear. It applies to every Stylr style.
1-Year Hardware Warranty
This covers failure of the clasp, closure or connecting hardware under normal wear, for 12 months from delivery.
What applies to both
Coverage is for jewelry bought directly from Stylr — pieces bought from resellers or marketplaces aren’t covered. If a piece was a gift, the recipient can claim using the original Stylr order number; coverage is otherwise non-transferable.
A warranty claim is a different thing from changing your mind about a piece — that’s the 30-day satisfaction guarantee in Returns & Exchanges. If you’re not sure which one you need, the article comparing them is the place to start.
To open a claim, email info@stylr.us with your order number and a photo of the issue.
- Stylr's guarantees & warranty, explained Three layers of cover — a 30-day satisfaction guarantee, a Lifetime Color Warranty on the plated finish, and a 1-Year Hardware Warranty on clasps and connecting hardware. To make a claim, email info@stylr.us with your order number and a photo.
- Is Stylr jewelry hypoallergenic? Our house line of 316L surgical stainless steel is hypoallergenic in practice for most people with a nickel sensitivity — but it isn't "nickel-free," and materials vary by piece, so check the product page if you have a diagnosed allergy.
- Why Stylr? Stylr makes jewelry built to survive real life — shower, sweat, everyday wear — and tells you plainly what's underneath the gold, backed by a Lifetime Color Warranty and a 1-Year Hardware Warranty.
- How do I contact Stylr? Email info@stylr.us — it reaches our customer care team and a real person replies within one business day. You can also call +1 (669) 696-7614.
- Is Stylr real gold or gold-plated? Gold-tone Stylr pieces are plated or PVD-finished, not solid gold — the base metal varies by item, so check your product page for the exact construction of a specific piece.
- My piece broke or a clasp loosened — do you repair or replace it? If a clasp, jump ring, or other connecting hardware fails on its own within 12 months of delivery, it's covered by our 1-Year Hardware Warranty. Email us your order number and a photo and we'll review it.
- Is fading or tarnishing covered by warranty? Yes — genuine color fade on the plated finish is covered by our Lifetime Color Warranty for as long as you own the piece. Here's what that covers, what it doesn't, and how to make a claim.