To start a return, exchange, or any after-sale fix, email us your order number and the issue — it’s two steps.

The two steps

Step 1 — contact our team. Email info@stylr.us with:

  • your order number (#XXXX), and
  • a clear description of the issue — for example, the piece arrived damaged or different from the photos, the size doesn’t fit (especially rings), or the finish or material isn’t what you expected.

For damage or quality concerns, attach a clear, well-lit close-up photo of the issue — it helps us process your case faster.

Step 2 — we find your resolution. A real person on our team — with a real name on every email — reviews your case and replies within one business day (Monday–Friday, excluding holidays). Depending on your situation, the resolution may be a complimentary replacement (a different size, color, or piece), store credit toward a future order, or a partial or full refund to your original payment method. This is all covered by our 30-day satisfaction guarantee, which runs from the day your order arrives.

Do I need to mail anything back?

Usually not. Our No-Return-Needed Resolution means most cases are solved from the photo and description alone. When a return genuinely is needed for a fit, finish, or quality issue, Stylr covers the return shipping — we’ll send instructions once your case is reviewed.

The one exception is if you want to send back an entire multi-item order with no specific fit, finish, or quality concern; in that case return shipping is on you, and we’ll share the return address on request. The same applies to EU shoppers using their 14-day cooling-off cancellation right.

Before you email us

A couple of things speed up your case:

  • Have your order number ready — it’s in your confirmation and shipping emails.
  • If it’s a sizing issue, especially on a ring, mention the size you ordered and what you measured — see Exchange for a different size.
  • If it’s damage, tarnish, or a wrong item, a close-up photo in good light gets you a faster answer.

One exception: pierced earrings, engraved or personalized pieces, items marked “Final Sale” or “Last Chance,” and gift cards are final sale and aren’t eligible for return or exchange.

After your resolution is agreed

If a refund is the outcome, see When will I get my refund? for the timeline. If your case is about damage or a wrong item specifically, see I received a damaged or wrong item.