Once a refund is the agreed resolution, it’s issued to your original payment method within 3–7 business days — your bank or card provider may take a little longer to post it.

The sequence

  1. We agree on a refund as your resolution — usually right after a real person on our team reviews your case and replies within one business day (Monday–Friday, excluding holidays), or for a damaged or wrong item, often as soon as we’ve confirmed the issue.
  2. We issue the refund within 3–7 business days of that agreement, back to the same card or account you paid with.
  3. Your bank or card provider posts it to your account or statement. This step is outside our control and is usually where most of the wait happens.

The 3–7 day window runs on business days, not weekends, and your bank’s own posting time is added on top once we’ve issued the refund. Eligibility assumes the item is in new or like-new condition — we rely on your honesty when working out any resolution.

A couple of things worth knowing

  • Refunds always go to your original payment method — we can’t redirect a refund to a different card or account.
  • Any shipping fee charged on your original order isn’t refundable — though standard shipping on every Stylr order is always free with no minimum, so most orders have no shipping charge to begin with.
  • A refund is only one possible resolution — a complimentary replacement or store credit toward a future order are also on the table, and our team works out which one fits your case.

If it’s been longer than expected

If you’ve had our confirmation that the refund was issued but it still isn’t showing after a few business days:

  • Check the statement for the original payment method, not a different card.
  • Contact your bank or card provider directly — they can often see a pending credit before it posts.
  • Still not showing up? Email info@stylr.us with your order number and we’ll confirm the details from our end.

For the complete refund timeline and eligibility terms, see our Refund Policy, or What is Stylr’s return policy? for how a resolution is decided in the first place.