First, which kind of bracelet is it? Stylr does not run a permanent jewelry studio and does not weld bracelets onto customers, so if yours was welded on at a studio, we aren’t the people who can re-join it. If it’s a Stylr bracelet that simply came undone or failed at the clasp, that we can help with.
If it was welded on at a studio
A welded bracelet has no clasp — it’s joined closed and has to be cut or re-welded by someone with the equipment. That’s the studio that fitted it, not us. Keep both ends and the piece itself, and don’t try to force them back together.
What we sell instead is the never-take-off look without the weld: bracelets that stay on through showering, sweating and swimming but still have a clasp, so you can take them off when you want to. If that’s what you were after, that’s the whole idea behind how our pieces are built.
If it’s a Stylr bracelet
Then this is a hardware question, and the path is straightforward:
- Keep every part, including anything small that separated.
- Email info@stylr.us with your order number and a clear, well-lit photo of the break. A real person replies within one business day.
Failure of the clasp, closure or connecting hardware under normal wear is covered by the 1-Year Hardware Warranty, for 12 months from the delivery date. If the break came from an impact, a snag, or bending, that’s ordinary breakage rather than a hardware failure. Send the photos either way — we’ll tell you plainly which side of that line yours falls on, rather than leaving you guessing.
Coverage applies to jewelry bought directly from Stylr. If the piece was a gift, the recipient can claim using the original Stylr order number.
If it’s within 30 days and it’s really about fit
A bracelet that doesn’t sit right isn’t a warranty matter — it’s the 30-day satisfaction guarantee, which starts the day your order arrives and is settled from photos. See What’s the difference between a return and a warranty claim? if you’re not sure which one you need.
