If your order arrived damaged, defective, or isn’t what you ordered, email us within 48 hours of delivery with a photo, and we’ll send a replacement or a full refund — no need to send the original back.
What to do
Email info@stylr.us within 48 hours of delivery with:
- your order number,
- a clear, well-lit close-up photo of the item, and
- a short note on what’s wrong — what you ordered, what arrived, and where the damage is if that’s the issue.
A real person on our team — with a real name on every email — reviews it and replies within one business day (Monday–Friday, excluding holidays).
What happens next
For a damaged, defective, or wrong item, the resolution is a replacement or a full refund — your call — and you don’t need to return the original piece. A clear, well-lit photo of the issue is what actually speeds up your case — it helps us confirm what happened and get you an answer faster. If you ordered more than one piece and only one arrived damaged or wrong, let us know which piece is affected in your email.
This is part of Stylr’s broader No-Return-Needed Resolution, built to skip the slow, back-and-forth shipping that a conventional return usually involves.
If it’s outside the 48-hour window, or it’s a different kind of issue
The 48-hour window is specifically for reporting damage, a defect, or a wrong item, and there’s no cost to you either way. If more time has passed, or the issue is something else — a size that doesn’t fit, or a piece that just isn’t working out — you’re still covered by the broader 30-day satisfaction guarantee, which can also lead to store credit or a different piece instead of a refund. See How do I return or exchange an item? and What’s the difference between a return and a warranty claim?
If a refund is the outcome
Refunds go back to your original payment method within 3–7 business days of us agreeing on the resolution; your bank may take a little longer to post it. See When will I get my refund? for the full timeline.
