Every Stylr piece comes with a 30-day satisfaction guarantee, starting the day your order arrives — and most issues are resolved without you mailing anything back.

What the guarantee covers

If something isn’t right — sizing, finish, design, or anything else about the piece — we want to make it right within 30 days of delivery. That includes a size that doesn’t fit, a finish or material that isn’t what you expected, or a piece that just isn’t working out.

Depending on your case, our team offers a resolution at its discretion, which can be:

  • a complimentary replacement — a different size, color, or piece you’d prefer
  • store credit toward a future Stylr order
  • a partial or full refund to your original payment method

If a ring or other sized piece doesn’t fit, this same guarantee applies — see Exchange for a different size for that path.

Our “No-Return-Needed” Resolution

To save you time and cut unnecessary shipping back and forth, most resolutions don’t require you to send anything back — our team works with you on a solution that fits, based on the photo and description you send in. See How do I return or exchange an item? for the two steps to start a case, and When will I get my refund? if a refund is the outcome.

When a return genuinely is needed for a fit, finish, or quality issue, Stylr covers the return shipping. Two situations work differently: if you want to send back an entire multi-item order with no specific fit, finish, or quality concern, return shipping is your responsibility — we’ll share the return address on request. EU shoppers also have a 14-day cooling-off period to cancel any order without giving a reason; the same unworn, original-packaging condition applies, and return shipping for that kind of full-order return is the customer’s responsibility too.

What isn’t eligible for return or exchange

For hygiene and craftsmanship reasons, a few categories are final sale and can’t be exchanged or refunded:

  • Pierced earrings — studs, hoops, and threaders
  • Engraved or personalized, made-to-order pieces
  • Items marked “Final Sale” or “Last Chance” at checkout
  • Gift cards

Beyond the 30 days — and how to start

Separately from this 30-day guarantee, every Stylr piece purchased directly from us also carries longer-term coverage: the plated color is covered for as long as you own it, and hardware like clasps and closures is covered for 12 months from delivery. That’s a different process from a return — see Stylr’s guarantees & warranty, explained or What’s the difference between a return and a warranty claim?

To start any case, email info@stylr.us with your order number and, for damage or quality issues, a clear photo. A real person on our team replies within one business day, Monday–Friday.