A return or exchange is for changing your mind or fit within 30 days of delivery; a warranty claim is for the plated finish fading or hardware failing later on — and the two run on different coverage windows.
Return or exchange — within 30 days
Use this path if you simply want a different size, color, or piece, or the item isn’t what you expected. It’s covered by the 30-day satisfaction guarantee, which starts the day your order arrives, and most cases don’t require you to send anything back. → How do I return or exchange an item?
Warranty claim — for a defect that shows up over time
Use this path if the piece looked and fit fine at first but has since developed a genuine defect under normal wear:
- Color fade or loss of the plated finish is covered for as long as you own the piece — the Lifetime Color Warranty.
- Clasps, closures, and connecting hardware — lobster clasps, spring rings, jump rings, box clasps, hinges, and post or butterfly backs — that fail on their own, not from an accident or force, are covered for 12 months from your delivery date.
Ordinary wear, scratches, breakage from an impact or force, and stone loss aren’t covered by either warranty — a stone coming loose, for example, is reviewed on its own and isn’t automatically treated as a hardware failure. → Stylr’s guarantees & warranty, explained
A quick way to tell them apart
Ask what changed, and when:
- “I want something different” or “it doesn’t fit” → return or exchange, within 30 days of delivery.
- “It looked fine for a while, and now the color’s fading or the clasp won’t hold” → warranty claim, within its coverage window.
Both only apply to pieces bought directly from Stylr — items from a reseller or marketplace aren’t covered by either.
Either way, start the same way
Email info@stylr.us with your order number, a short description, and, for any quality issue, a clear, well-lit photo. A real person on our team reviews your case and replies within one business day, and will point you to the right path if you’re not sure which one applies.
