Two different paths, depending on what’s going on.

Return or exchange — within 30 days. For “I changed my mind,” a wrong size, or a piece that just isn’t for you. Covered by the 30-day satisfaction guarantee, and Stylr covers return shipping. → How do I return or exchange an item?

Warranty claim — for a defect over time. For the finish fading or hardware failing under normal wear:

  • Color fade on the 18k PVD finish is covered for 1 year.
  • Clasps, chains, jump rings, and stones are covered for life by our Lifetime Hardware Assurance.

→ Stylr’s guarantees & warranty, explained

Either way, the first step is the same: email [email protected] with your order number (and a photo for any quality issue), and we’ll point you to the right path.