If a clasp, jump ring, or other connecting hardware fails on its own within 12 months of delivery, that’s covered by our 1-Year Hardware Warranty.

What’s covered

The 1-Year Hardware Warranty covers the clasp, closure, or connecting hardware — lobster clasps, spring rings, jump rings, box clasps, hinges, and post or butterfly backs — if it fails on its own under normal wear, for 12 months from your delivery date. If your clasp won’t stay closed, a jump ring has opened, or a hinge has stopped working the way it should, email us and we’ll take a look.

What isn’t covered

We want to be direct about this rather than let you assume more than the policy gives: stone loss, breakage, bending, dents, and impact damage fall outside both of our warranties, as do loss, theft, accidents, and misuse. If a stone has come loose or fallen out, or a piece broke from being caught, dropped, or knocked, that isn’t automatically a hardware claim — email us anyway with a photo, and we’ll review it under whichever policy actually applies to your situation, which may be different from what you’d expect.

Hardware coverage also has a hard stop at 12 months from delivery. If your piece is past that window, the failure won’t qualify for a hardware claim, though the plated color itself is covered separately under our Lifetime Color Warranty for as long as you own the piece — the two run on different clocks.

If your piece arrived already broken

A hardware claim is for something that fails after you’ve been wearing it. If your order arrived damaged, defective, or already broken, that’s a different, faster path — see I received a damaged or wrong item: email info@stylr.us within 48 hours of delivery with a photo, and we’ll send a replacement or a full refund without needing the original piece back.

How to start a claim

Email info@stylr.us with your order number, the product name, and a clear, well-lit photo of the issue. A real person reviews it and replies within one business day. For an approved hardware claim, we’ll send a replacement of the same or a comparable piece, or store credit up to the original item price — standard outbound shipping is included. This coverage applies to jewelry purchased directly from Stylr, not items bought through a reseller or marketplace.

For how this fits with the rest of our coverage, see Stylr’s guarantees & warranty, explained.