Stylr backs every order with three layers of cover: a 30-day satisfaction guarantee, a Lifetime Color Warranty on the plated finish, and a 1-Year Hardware Warranty on clasps and connecting hardware.
1. The 30-day satisfaction guarantee
Every order comes with a 30-day satisfaction guarantee starting the day it arrives. If the sizing, finish, or design isn’t right, email info@stylr.us with your order number and a description of the issue — a photo helps if it’s a damage or quality concern. A real person replies within one business day, and most resolutions don’t require you to ship anything back: depending on the situation, we offer a replacement, store credit, or a partial or full refund. Full terms are in What is Stylr’s return policy?
2. Lifetime Color Warranty & 1-Year Hardware Warranty
Lifetime Color Warranty: covers genuine, visible loss of the plated color caused by failure of the finish during normal wear — for as long as you own the piece. Normal contact with shower water, sweat, pool water, or sea water doesn’t void it on its own, though product-specific care guidance for pearls, stones, enamel, and glued settings still applies. If your order was a documented gift, the recipient can claim using the original Stylr order number.
1-Year Hardware Warranty: covers the clasp, closure, or connecting hardware — lobster clasps, spring rings, jump rings, box clasps, hinges, and post or butterfly backs — if it fails on its own under normal wear, for 12 months from your delivery date.
Neither warranty covers scratches, surface marks, ordinary wear, stone loss, breakage, bending, dents, impact damage, loss, theft, accidents, misuse, or damage from concentrated chemicals, bleach, jewelry cleaner, or perfume sprayed directly on the piece. Coverage applies to jewelry purchased directly from Stylr — not items bought through a reseller or marketplace.
How to make a claim
Email info@stylr.us with your order number, the product name, a short description, and clear, well-lit photos. Keep the item unless we give you return instructions. For an approved claim, we’ll send a replacement of the same or a comparable piece, or store credit up to the original item price — standard outbound shipping is included.
Not sure whether your situation is a return or a warranty claim? See Return or warranty claim — which one applies?
These warranties are provided by Stylr, a brand of NOIQUE CO. LLC, 1942 Broadway St., STE 314C, Boulder, CO 80302, US, and give you specific legal rights in addition to any rights you have under state or country law.
