Our earrings are sold as pairs, so we don’t sell a single replacement — but if a back or finding actually failed rather than got lost, that’s a different situation and may be covered.

Why we don’t sell singles

Losing one of a favorite pair is genuinely one of the worst jewelry moments, and we get why the first instinct is to just replace the one. But every earring style is listed and sold as a pair, so there’s no single-earring SKU to order on its own, even for styles you already own.

If it was lost or misplaced

If the earring simply came off and is gone — fell out, slipped off a nightstand, disappeared somewhere between the gym and home — the only fix is to reorder the pair. Loss and theft aren’t covered under warranty for Stylr jewelry, the same as with any jewelry brand; warranty covers manufacturing failure, not an earring that’s misplaced.

If a post, back, or finding actually failed

This is the case worth checking closely before you assume it’s a loss. If the earring came off because a butterfly back, post, hinge, or other connecting piece failed on its own under normal wear — rather than being lost, bent, or forced — that’s hardware, and it’s covered by Stylr’s 1-Year Hardware Warranty for 12 months from your delivery date. To have it reviewed:

  • Email info@stylr.us with your Stylr order number, the product name, and a clear, well-lit photo of the affected area.
  • Keep the item — don’t mail anything in unless we ask you to.
  • If the claim is approved, the remedy is a replacement of the same or a comparable piece, or store credit up to the original item price; it isn’t a cash refund. Full details are in Stylr’s warranty, explained.

Ordinary wear, scratches, and accidental bending or damage aren’t covered by hardware warranty either — the failure has to be the finding itself giving out on its own.

Not sure which one it is?

If you genuinely can’t tell whether the earring was lost or the hardware gave out, email us with what happened and a photo of what you still have. We’ll help you sort out which situation applies before you decide whether to reorder or file a claim.