You can change or cancel an order only before it ships, so email us the moment you know something needs to change.

Act before it dispatches

Orders are processed and dispatched within 1–3 business days, Monday through Friday. That short window is the only time a change is possible, so email info@stylr.us right away with:

  • your order number, and
  • exactly what you need — a different address, a different size, a different item, or a full cancellation.

We’ll check the order’s status and do what we can before it leaves the warehouse. A change is not guaranteed once the order has shipped, and a parcel can’t be rerouted once it has left the facility — so the sooner you reach us, the better.

Once it has shipped

After an order leaves our facility, it can’t be edited or rerouted — the address, size, and items on the shipping label are final for that parcel. If that’s already happened, here’s what to do instead:

  • Wrong size or style: place an exchange once the order arrives, under our standard 30-day guarantee.
  • Wrong shipping address: email us immediately anyway. We can’t reroute a parcel in transit, but we can check tracking with you and advise on next steps.
  • Changed your mind entirely: let the order arrive and then start a return under the 30-day satisfaction guarantee — most resolutions there don’t require you to send anything back.

If we’re able to cancel it

If we catch it in time and cancel before dispatch, any payment already taken is refunded to your original payment method within 3–7 business days, the same timeline that applies to any Stylr refund. Bank processing can add a little more time on top of that before it shows on your statement. Note that this is different from an exchange — a straight cancellation isn’t the right request if you actually still want the piece, just in a different size or color; for that, wait for the exchange option once the order arrives.

When you’ll hear back

A real person on our team reads every email and replies within one business day, Monday through Friday. If your change request is urgent, email us as soon as possible so there’s the best chance of catching it before it ships.