Check spam and promotions first, and search for “Stylr” — if it’s genuinely missing, it’s almost always a typo in the email address at checkout, and we can fix that fast.
Quick checks first
A confirmation email goes out automatically the moment your order is placed — it isn’t something we send manually, so if it’s missing the message itself likely never arrived rather than being delayed. Before contacting us, run through these:
- Search your inbox for “Stylr” rather than scrolling — it may have filed under a promotions or updates tab.
- Check spam, junk, and promotions folders, not just the main inbox.
- Confirm you’re checking the right inbox — specifically the address you used at checkout, not a second personal or work email you might normally use.
If it’s still nowhere to be found
The most common cause is a small typo in the email address entered at checkout — a missing letter or the wrong domain sends the confirmation into the void instead of to you. Email us from any address you can access — info@stylr.us — with:
- your name, and
- the email address you believe you used when you ordered.
We’ll locate the order on our end, correct the email on file if it was mistyped, and resend your confirmation. Fixing the email now also matters for later — the same address is where your shipping confirmation and tracking link will go once the order dispatches, so getting it right early saves you a second round of this.
Your order is still fine
Not receiving the email doesn’t mean anything went wrong with the order itself — it’s still been placed and is processing normally on our end. The confirmation email is just a receipt, not a trigger for fulfillment. While you wait for us to sort out the email, you can check status the other ways described in How do I check my order status?, including signing in to your account if you created one.
When you’ll hear back
A real person replies within one business day, Monday through Friday. If your order is close to its expected ship date, email us as soon as you notice so there’s time to confirm the address before it dispatches.
