Orders
Order status, confirmation emails, changing or canceling an order, and placing a bulk order.
Most order questions come down to one thing: has it shipped yet? Until an order is dispatched there is still room to change it; after dispatch the parcel is with the carrier and the options change. The articles below are ordered roughly by when they come up — before you order, right after you order, and once it’s on the way.
Before it ships
Orders are processed within 1–3 business days. That window is when a change or cancellation is realistic, so if something is wrong with the address, the size or the item itself, tell us as early as you can at info@stylr.us with your order number. We reply within one business day.
After it ships
Once a parcel is with the carrier we can’t reroute it, but we can look up tracking with you and talk through what happens if it stalls or comes back to us. Delivery windows by region are in the Shipping & Delivery section.
If you haven’t received anything at all
No confirmation email usually means a typo in the address or a payment that never completed. Start with the order-status article below, then email us — we can find the order from the email address or the name used at checkout.
- How do I check my order status? Check the confirmation and shipping emails we sent you, or sign in to your account. You can also email info@stylr.us with your order number and we'll look it up.
- Can I change or cancel my order? Possibly — if it hasn't shipped yet. Email info@stylr.us with your order number as soon as you can and we'll do our best to update or cancel it before it leaves the warehouse.
- I didn't receive an order confirmation email Check your spam and promotions folders and search for "Stylr." If it's still missing, the email may have a typo — send your name and the email you used to info@stylr.us and we'll confirm and resend.
- Does Stylr offer engraving or personalization? Not at the moment — Stylr pieces are sold as designed, with no engraving or custom personalization. Here's what that means for your order.
- Does my order come gift-boxed, and can I add a gift message? Every Stylr piece arrives in protective jewelry packaging that's fine to gift as-is. We don't currently offer add-on gift wrap or a gift-message field at checkout — but email us and we'll help.
- I lost one earring — can I buy a single replacement? Our earrings are sold as pairs, so we don't sell singles. If a back or finding failed (rather than a true loss), Stylr's 1-Year Hardware Warranty may cover it — here's what to do.