Check the confirmation and shipping emails we sent you, sign in to your account if you have one, or email us your order number and we’ll look it up.
1. Check your email first
Two automatic emails cover most of the answer. When you place an order, we send an order confirmation. When it ships, we send a shipping confirmation with a tracking link. Search your inbox — and your spam or promotions folder — for “Stylr” if you can’t find either one. The shipping confirmation is the fastest way to see exactly where your order is once it’s moving.
2. Sign in to your account
If you created an account at checkout, sign in at stylr.us and open Orders to see the status and tracking link in one place. An account isn’t required to order or to get help with your order — if you checked out as a guest, the email method above and the option below both work just as well. If you’ve since changed or lost access to the email address on the order, that’s a separate fix — email us and we can help sort out access before you try to track anything down yourself.
3. Understand the timeline
Orders are processed and dispatched within 1–3 business days, Monday through Friday, so it’s normal not to see tracking movement in that first window. Once it ships, delivery follows the estimate for your region on our shipping policy. If tracking hasn’t updated in 7 or more business days after it shipped, that’s worth flagging to us rather than waiting it out — see Tracking not updating or package never arrived.
4. Just ask us
Email info@stylr.us with your order number and we’ll look it up directly and reply within one business day, Monday through Friday. This is also the right move if you’d rather not dig through your inbox, or if you’re checking on an order for someone else.
If you placed an order but never received a confirmation email at all, start with I didn’t receive an order confirmation email instead — that’s usually a fast fix.
