Tracking sometimes stalls for a day or two in transit and then catches up on its own. But you shouldn’t be left guessing.
When to contact us. If your tracking hasn’t updated for 7 business days after the ship date, email [email protected] with your order number.
What happens next. We open a trace with the carrier on your behalf. If a shipment is confirmed lost in transit, we make it right with a replacement or refund — you won’t be left out of pocket for a parcel that never arrived.
For the broader picture — delays, a wrong address, or “delivered but not here” — see My package is delayed or missing.
