Tracking that hasn’t moved for a few days almost always catches up on its own — a scan gap is a handling gap, not a lost parcel.

Every Stylr order is processed within 1–3 business days before it ships, and a tracking link arrives by email as soon as it does. From there, tracking sometimes stalls in transit and then catches up on its own — carriers scan packages in batches, not continuously. But you shouldn’t be left guessing indefinitely.

When to contact us. If your tracking hasn’t updated for 7 business days or more after the ship date, email info@stylr.us with your order number. You don’t need to wait any longer than that hoping it resolves itself — 7 business days of silence is exactly the point where we can meaningfully step in and help.

What to include in your email

  • Your order number, from your confirmation or shipping email.
  • The tracking link or tracking number, if you have it handy.
  • The shipping address you used, in case there’s any question about where the carrier is attempting delivery.

Sending these upfront saves a round of back-and-forth — our customer service team is a real person, not a bot, and reviews your case and replies within one business day, Monday–Friday, but the more we have to start with, the faster the carrier trace itself can move.

What happens next

We open a trace with the carrier on your behalf using that tracking information. Carrier traces take some investigation on their end, so this isn’t instant, but we stay on it and follow up with you as we hear back. If the trace comes back and the shipment can’t be located, we’ll work out a resolution with you directly, based on what the carrier finds.

Before you get to the 7-day mark

If it’s been less than 7 business days since your tracking last updated, it’s worth first checking whether you’re still within the normal delivery window for your region — see How long does shipping take? — since a quiet tracking page inside that window is usually nothing to worry about. For the broader picture — general delays, a possible address issue, or “delivered but not here” — see My package is delayed or missing.