Most delayed packages are simply still moving — here’s what to check, and when to bring us in.

If tracking has stalled

  • Re-check the tracking link in your shipping confirmation email — carriers often update in bursts rather than continuously, so a quiet stretch doesn’t necessarily mean anything has gone wrong.
  • Keep processing time in mind: orders are processed within 1–3 business days before they even ship, so if you ordered very recently, there may not be a tracking number to check yet.
  • Compare where you are against the expected window for your region: most U.S. orders arrive in 7–10 business days (5–15 overall), with other regions on their own timelines — see the full breakdown in How long does shipping take?. Rural or remote addresses can take up to 4–6 weeks in some regions, and holiday peaks, weather, and remote-area routing can add further delay.

If tracking says “delivered” but you don’t have it

  • Check around your delivery spot first — porch, mailbox, building reception or mailroom, or with a neighbor who may have accepted it on your behalf.
  • Carriers sometimes mark a package delivered a little early, before it actually arrives.
  • Double-check the shipping address on your order confirmation matches where you actually expected delivery — an incorrect or outdated address at checkout is a common cause of a “delivered” package not turning up where you’re looking for it.

Still missing? Contact us

Email info@stylr.us with your order number. We’ll open a trace with the carrier and work out a resolution with you directly, based on what the carrier finds. Our customer service team is a real person who reviews your case and replies within one business day, Monday–Friday.

If your tracking hasn’t moved at all for 7 business days or more, you can skip straight to emailing us — see My tracking hasn’t updated or my package never arrived for that specific timeline. And if what actually arrives is damaged, isn’t what you ordered, or is missing pieces, that’s a different situation with its own faster process — see I received a damaged or wrong item.