Huggies and clasped hoops open on a small hinge — find the latch, work it along its natural arc, and never force or pry it.
How to open and close it correctly
- Hold the hoop steady and locate the latch, usually on the side opposite the hinge.
- Press or lift the latch along its natural arc — the direction the hinge is built to swing — rather than pulling the two sides straight apart.
- To close it, guide the latch back until you feel a soft, definite click. A hinge that’s closing correctly shouldn’t need pressure beyond that click.
Never pry a stuck latch open with a fingernail or a tool, and never force a stiff hinge — that’s what bends the mechanism out of shape and turns temporary stiffness into a real break.
This applies to styles with an actual hinge mechanism — huggies and clasped hoops. If your earring is a simple post/butterfly-back or a fishhook style instead, there’s no hinge or latch to work; those open and close differently, and a “won’t open” issue on one of those is more likely a bent post than a stuck hinge.
If the hinge feels stiff but isn’t stuck
A little patience, working the latch gently along its arc a few times, resolves most stiffness — new hinges can feel tighter until they’re worked in. Skin oil or product buildup around the hinge can also make it feel gummy; a gentle wipe with a soft, dry cloth (see Caring for your Stylr jewelry) sometimes frees it up.
If it’s actually bent, cracked, or won’t click shut
If the latch or hinge is visibly bent, doesn’t click into place anymore, or has separated from the earring, stop trying to force it — that’s a hardware issue, not a technique one. Email info@stylr.us with:
- your order number, and
- a clear photo of the hinge or latch.
A real person replies within one business day. Hinges and clasps that fail on their own under normal wear — rather than through an accident or force — are covered by Stylr’s 1-Year Hardware Warranty from the delivery date. See Stylr’s guarantees & warranty, explained for the full terms, including what counts as normal wear versus accidental damage.
